Privacy Policy

Section 01

Overview

JOYELY® is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details provided in Section 14.

This policy applies to all information collected through our website at joyely.com and associated subdomains, as well as any related services, programs, events, sales, marketing, or communications ("Services"). It does not apply to third-party websites or services that may be linked to from our platform.

Section 02

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.

Information You Provide Directly:

• Name, email address, phone number, and other contact details when you register, book a call, or sign up for a program
• Billing and payment information (processed securely through our third-party payment providers)
• Profile information, preferences, and responses submitted through assessments, questionnaires, or program activities
• Communications you send us, including support requests, feedback, and event registrations
• Content submitted in coaching sessions, community forums, or event participation

Information Collected Automatically:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, links clicked, time spent, and referral URLs
• Location data: general geographic region inferred from your IP address
• Cookies and similar tracking technologies (see Section 4)

Information From Third Parties:

• Social media platforms if you connect or interact with our social accounts
• Event registration platforms and payment processors
• Analytics and advertising partners (in aggregated or anonymized form)

Section 03

How We Use Your Information

We use the information we collect for the following purposes:

We will only use your personal information for purposes consistent with those described in this policy, or as required by law. If we need to use your information for an unrelated purpose, we will notify you and seek your consent where required.

Section 04

Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts.

Types of cookies we use:

• Essential Cookies: Required for the website to function. These cannot be disabled without affecting core functionality.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.
• Preference Cookies: Remember your settings and choices to personalize your experience on return visits.

Most browsers allow you to control cookies through their settings. Disabling cookies may limit certain features of our Services. For more information, visit allaboutcookies.org or your browser's help documentation.

Section 05

Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering Services (e.g., payment processors, email platforms, event software, analytics providers). These parties are contractually bound to use your data only as directed by us.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of JOYELY, our users, or the public.
• With Your Consent: For any other purpose with your explicit prior consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our service providers to use your personal data for their own purposes.

Section 06

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

1. The duration of your ongoing relationship with us (e.g., active account or program enrollment)
2. Legal obligations requiring us to retain data for a minimum period
3. Statutes of limitation, litigation holds, or regulatory investigations
4. Whether deletion is requested by you and there is no overriding legitimate interest

When your personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., due to backup archives), we will isolate it from further processing until deletion is possible.

Section 07

Security

We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers
• Secure, access-controlled storage systems for personal data
• Regular review and testing of our security practices and infrastructure
• Limited access to personal data on a need-to-know basis among our staff and contractors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

Section 08

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request that we delete your personal information, subject to certain exceptions
• Restriction: The right to request that we restrict processing of your data in certain circumstances
• Portability: The right to receive your data in a structured, machine-readable format
• Objection: The right to object to our processing of your data for direct marketing or legitimate interests
• Withdrawal of Consent: Where processing is based on consent, the right to withdraw that consent at any time

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within 30 days. Please note that some rights are subject to limitations, and we may need to verify your identity before processing your request.

Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly. Please note that we may still send you non-promotional messages related to your account or our ongoing business relationship.

Section 09

Children's Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or the applicable minimum age in your jurisdiction). If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers promptly. Users between the ages of 13 and 18 may only use our Services with the express consent of a parent or legal guardian.

Section 10

Third-Party Links & Services

Our website and Services may contain links to third-party websites, social media platforms, payment processors, and other external services that are not owned or controlled by JOYELY. This Privacy Policy applies only to JOYELY's own Services.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every site you visit and service you use. Your interactions with third-party platforms are governed solely by their respective policies and terms.

Third-party integrations currently in use include, but may not be limited to:

• Payment processing (e.g., Stripe or equivalent)
• Email marketing platforms (e.g., Mailchimp, ConvertKit, or equivalent)
• Calendar and booking tools (e.g., Calendly or equivalent)
• Website analytics (e.g., Google Analytics)
• Social media platforms (TikTok, Instagram, YouTube, LinkedIn, Facebook)

Section 11

International Data Transfers

JOYELY® is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

These countries may have different data protection laws than your country of residence. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, including the United States, where data protection standards may differ.

Section 12

California Residents — CCPA / CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions (e.g., legal obligations).
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising as defined under CPRA.
• Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information for purposes permitted under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a request, please contact us using the details in Section 14. We will respond within 45 days of receiving a verifiable consumer request. We may need to verify your identity before processing your request.

Section 13

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of our Services.

Section 14

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to get in touch. We take all privacy inquiries seriously and aim to respond promptly.

You may contact us at:

• Company: JOYELY®, LLC
• Website: joyely.com
• Booking: call.joyely.com/book-sheryl